The Challenge
A U.S. facility services company faced a significant increase in workload related to accounts payable invoices, requiring additional personnel. The main goal was to optimize operations and maximize output within a fixed budget.
The company pursued a nearshore service provider aligned with their U.S.-based teams’ time zones. They needed experienced Accounts Payable professionals with strong English capabilities, general knowledge of accounting procedures, data entry skills, and exceptional customer service abilities — all integrated seamlessly into existing operations.
At the time, the enterprise’s U.S. accounting department comprised approximately 100 employees. The CFO envisioned replicating this team in Mexico without reducing the domestic workforce, focusing on cultivating a stable, cohesive unit with minimal turnover rather than solely pursuing cost reductions.
The Solution
Intugo was selected to recruit and support the client’s nearshore accounting team in Guadalajara.
Intugo began by providing a transparent cost estimation summary for the desired position across various physical locations and remote arrangements. The cost estimation included salary analysis for profiles with different years of experience, additional employee benefits, co-working space rent, HR suggestions, and other details to support their team expansion plans in Mexico.
Initially conservative, the client grew confident in the Intugo model and expanded the recruitment to include five different accounting roles:
- Accounts payable
- Accounts receivable
- Staff accountants
- Payroll processors
- Collections personnel
The Shared Services Senior Manager underscores the importance of a shared business culture between the U.S. and Mexican teams, fostering a unified, family-like atmosphere. Regular oversight visits to Guadalajara ensure the nearshore employees feel like part of the company, not just an extension.
Outcomes
The Guadalajara operation now includes 12 employees across five distinct accounting roles, with plans to grow the Mexico team to mirror the company’s 100-person U.S. accounting department.
